Frequently Asked Questions

Everything you need to know about shopping for your home at Pelican Shops Online.

What are your standard shipping times for home furniture?

Most in-stock items ship within 3-5 business days. For larger furniture pieces requiring freight delivery, please allow 2-3 weeks for arrival depending on your location.

Do you offer professional assembly services?

Yes, we offer 'White Glove' delivery and assembly for an additional fee on select large items. You can select this option at checkout if it is available for your zip code.

What is your return policy for home decor and accessories?

We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery progress.

Are your products covered by a warranty?

All Pelican Shops Online furniture carries a minimum one-year manufacturer's warranty against structural defects. Extended protection plans are also available for purchase.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.