Returns & Exchanges

At Pelican Shops Online, we want you to be completely satisfied with your home and leisure purchases. If your item isn't the perfect fit for your space, you can return most products in their original condition within 30 days of delivery.

1

Initiate Your Request

Log into your account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.

2

Pack with Care

Place the items in their original packaging, ensuring all manuals, parts, and protective materials are included to prevent damage during transit.

3

Affix Shipping Label

Print your prepaid shipping label and securely attach it to the outside of the box, ensuring any previous shipping labels are fully covered.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing